Effective date: 26.02.2025

Privacy policy

PURPOSE

The purpose of this Privacy Policy is to clearly outline how Malt Donkey collects, uses, stores, protects, and discloses personal information provided by customers, website users, mailing list subscribers, suppliers, and other individuals who interact with Malt Donkey.

This policy supports Malt Donkey’s commitment to managing personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles, where applicable

POLICY STATEMENT

Malt Donkey is committed to protecting the privacy of personal information and handling personal information in a clear, fair, lawful, and secure manner.

Malt Donkey will only collect personal information where it is reasonably necessary for our business activities, including processing orders, managing deliveries, communicating with customers, complying with liquor licensing obligations, managing enquiries, and providing updates where customers have agreed to receive them.

Malt Donkey will not sell or rent personal information to third parties.

In this policy, “Malt Donkey” means Malt Donkey Pty Ltd (ABN 51 674 909 043)

POLICY REQUIREMENTS

  1. Application of this Policy

This Privacy Policy applies to personal information collected by Malt Donkey through its website, online store, email communications, customer enquiries, order processing, delivery activities, events, mailing list sign-ups, and other business interactions.

This policy does not apply to third-party websites or platforms linked from the Malt Donkey website. Customers should review the privacy policies of those third-party sites before providing personal information.

  1. Personal Information We May Collect

Malt Donkey may collect personal information including:

• customer name;

• billing address;

• delivery address;

• email address;

• telephone or mobile number;

• order details;

• delivery instructions;

• payment confirmation details;

• date of birth or age confirmation where required for alcohol-related transactions;

• enquiry or correspondence details;

• marketing preferences;

• website usage information; and

• any other information provided voluntarily by the individual.

Malt Donkey does not intentionally collect sensitive information unless required or authorised by law, or where the individual has provided consent.

  1. Payment Information

Payments made through the Malt Donkey website may be processed by secure third-party payment providers.

Malt Donkey does not store full credit card details in its own systems.

Payment information is handled by the relevant payment processor in accordance with their security standards and privacy obligations.

  1. How Personal Information Is Collected

Malt Donkey may collect personal information when an individual:

• places an order through the website;

• creates or uses an online account;

• signs up to a mailing list;

• contacts Malt Donkey by email, phone, website form, social media, or other communication channel;

• enters a promotion, event, tasting, or customer offer;

• provides delivery instructions;

• interacts with the Malt Donkey website; or

• otherwise provides information to Malt Donkey directly.

Malt Donkey may also collect limited information automatically through website cookies, analytics tools, or similar technologies.

  1. Use of Personal Information

Malt Donkey may use personal information to:

• process and fulfil orders;

• arrange packing, dispatch, delivery, returns, refunds, or replacements;

• confirm age eligibility for alcohol purchases and deliveries;

• communicate with customers about orders, enquiries, delivery updates, or customer service matters;

• manage customer accounts and mailing list subscriptions;

• provide information about Malt Donkey products, releases, offers, events, or updates where permitted;

• improve the website, customer experience, products, and services;

• manage fraud prevention, website security, and business records;

• comply with legal, regulatory, tax, liquor licensing, and consumer law obligations; and

• carry out ordinary business administration.

  1. Direct Marketing

Malt Donkey may use personal information to send customers updates about products, releases, events, promotions, or other information that may be of interest, where the customer has agreed to receive those communications or where otherwise permitted by law.

Customers can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting Malt Donkey directly.

Malt Donkey will not sell or rent customer details to third parties for marketing purposes.

  1. Disclosure of Personal Information

Malt Donkey may disclose personal information where reasonably necessary to operate the business and provide products or services, including to:

• delivery and courier partners;

• payment processors;

• website, ecommerce, hosting, CRM, email, and technology service providers;

• professional advisers, including accountants, legal advisers, and insurers;

•regulators, government agencies, or law enforcement where required or authorised by law; and

• other third parties where the individual has consented or disclosure is otherwise permitted by law.

Malt Donkey will only disclose personal information for purposes connected with its business operations, legal obligations, or customer service requirements.

  1. Overseas Disclosure

Some third-party service providers used by Malt Donkey may store or process information outside Australia.

Where personal information is disclosed to overseas service providers, Malt Donkey will take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy obligations.

  1. Security of Personal Information

Malt Donkey takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include secure website and payment systems, password-protected accounts, restricted access to business systems, secure storage practices, and staff awareness of privacy obligations.

However, no method of electronic transmission or storage is completely secure. Malt Donkey cannot guarantee absolute security of information transmitted online.

  1. Accuracy of Personal Information

Malt Donkey aims to keep personal information accurate, complete, and up to date.

Customers should contact Malt Donkey if their name, address, email, phone number, delivery details, or other personal information changes.

Malt Donkey may take reasonable steps to verify updated information before making changes.

  1. Accessing and Correcting Personal Information

Individuals may request access to personal information held by Malt Donkey or ask for that information to be corrected.

Requests should be made in writing using the contact details below.

Malt Donkey will respond to access or correction requests within a reasonable timeframe and may need to verify the identity of the person making the request.

  1. Retention and Deletion of Personal Information

Malt Donkey will retain personal information for as long as reasonably necessary for the purpose it was collected, including to manage customer orders, business records, legal obligations, tax requirements, consumer law matters, liquor licensing obligations, dispute resolution, and legitimate business administration.

Where personal information is no longer required, Malt Donkey will take reasonable steps to securely destroy, delete, or de-identify it where appropriate.

  1. Cookies and Website Analytics

The Malt Donkey website may use cookies, analytics tools, and similar technologies to support website functionality, improve user experience, understand website traffic, and assist with marketing or website performance.

Customers may be able to disable cookies through their browser settings. However, some website functions may not operate correctly if cookies are disabled.

  1. Gift Recipients

Where a customer provides personal information about a gift recipient, Malt Donkey will use that information only for the purpose of fulfilling the gift order, arranging delivery, and managing related customer service matters.

Customers should ensure they have authority to provide another person’s details for this purpose.

  1. Privacy Complaints

If an individual has a concern about how Malt Donkey has handled their personal information, they should contact Malt Donkey using the details below.

Malt Donkey will review and respond to privacy complaints within a reasonable timeframe.

If the concern is not resolved, individuals may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights and complaint options.

  1. Changes to this Privacy Policy

Malt Donkey may update this Privacy Policy from time to time.

The current version will be published on the Malt Donkey website with the effective date.

By continuing to use the website or provide personal information after the Privacy Policy has been updated, individuals acknowledge the updated policy.

  1. Contact Us

For any questions regarding this Privacy Policy, requests to access or correct personal information, or privacy complaints,

please contact Malt Donkey at: admin@maltdonkey.com.au

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Be the first to know about new collections and exclusive offers.

Stay in the loop

Be the first to know about new collections and exclusive offers.